FAQ

Is there Warranty on G&R Apparel watches?

Yes, we offer a 12 month limited warranty that covers manufacturer's defects for one year after the original purchase date. If the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft.

Where are you located? Do you have any stores?

G&R Apparel are proud to be based in Cardiff, United Kingdom. However, we do not have any permanent physical stores. If you want to stay updated on any future pop-up stores or events, be sure to follow our social media channels @officialgrapparel.

How can I track my order?

Once your order has been dispatched you will receive a shipping confirmation email and tracking number via email. If it has been more than two business days since you placed your order and you still have not received a tracking number, please email us at support@officialgrapparel.com and we will gladly assist you.

If the products are the quality you say they are, why do they cost so little?

It really comes down to our manufacturing process. You can develop extremely high quality products if you control every step of the process. From there everything comes down to your quality control process. Unlike our competitors our watches are hand-checked every single time a product comes off our line. That means G&R Apparel check each and every product before it goes directly to our customers. This is to ensure everything we ship out meets the quality standard that every customer deserves.

Why are we called G&R Apparel?

We wanted to make the brand personal which is where G&R Apparel became established. G for Guishard and R for Rassam, a name that looks attractive and has personal meaning behind it.

What kind of stainless steel do you use?

All of our watches feature 316L surgical grade stainless steel.

What kind of coating is used on your watches and will it tarnish?

Our watches feature PVD coated stainless steel. It is scratch, wear and corrosion resistant. PVD coating is an innovation in the creation of coloured stainless steel making the surface significantly harder and more durable in the process.

Are G&R Watches water resistant?

Indeed, every watch we sell features at least a 5ATM level of water resistance. Our watches are suitable for everyday use such as accidental splashes, bathing and rain water.

How do I re-size my watch?

This is where G&R Mesh design watches are great – they are fully adjustable to any wrist size. With every order, the customer will receive an adjustable pin in where it enables you to re-size the strap, attached with an easy three step guide.

Do you ship internationally?

Yes we ship internationally free of charge. 

When do you ship?

We ship out orders the next working day. Once your product has been shipped you will receive an email confirmation with a tracking number.

What is the return/exchange policy?

If you are not 100% satisfied with your purchase, you can return it to us within 14 days. Please note that items returned within 14 days can only be refunded to the original payment method.

Returns are only accepted for items purchased directly from the G&R Apparel website.

You can exchange or return it so long as:

  1. Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases on band and protective coverings all on watches), and in their original packaging.
  2. Your return request is submitted within 14 days of receiving your original order.